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If you are registered with an email address: Please enter your email address. Then you will receive an email with a link where you can reset your password und set a new one.
If you are registered with a user name: Please enter your user name and follow the instructions given afterwards to set a new password.
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Our service number: 0 800 – 1 23 43 39Mon – Fri, 8:00 am to 6:30 pm, free of charge from a German landline
From outside Germany:+49 221 – 9 76 68-0fees apply
In case of problems valuable information can be found in the area of Questions & Answers.